Shipping policy

SHIPPING POLICY

Last updated: 12 August 2026

This Shipping Policy applies to orders placed through the De Nieuwe Markt online store.

De Nieuwe Markt is operated by De Ploeg Retail B.V. and ships orders from Groningen, the Netherlands.

SHIPPING DESTINATIONS

We currently ship to the Netherlands, selected European Union countries and selected international destinations.

Enter your delivery address during checkout to see whether delivery is available and which rate applies. Available destinations may change depending on carrier availability, customs restrictions or other practical considerations.

SHIPPING RATES

The following standard shipping rates apply:

Netherlands

• Standard shipping: €6.95

• Free standard shipping for orders of €55 or more

European Union

• Standard shipping: €12.95

International destinations

• Standard shipping: €19.95

The final applicable shipping rate is displayed during checkout before you place your order.

Shipping rates are stated in euros and include VAT where applicable. Promotional free-shipping offers may be subject to separate conditions.

DELIVERY TIMES

The estimated delivery time currently shown for standard shipping is 3–5 business days.

Delivery times are estimates and are not guaranteed. International deliveries may take longer due to distance, carrier capacity, customs processing, public holidays or circumstances outside our reasonable control.

Where required by law, we will deliver your order within 30 days after the purchase agreement is concluded, unless another delivery period has been agreed.

ORDER PROCESSING

We prepare orders as soon as reasonably possible on business days. Orders placed during weekends or public holidays are processed on the next available business day.

During busy periods, launches, promotions or holidays, processing may take longer. We will contact you if we expect a significant delay.

You will receive an email when your order has been fulfilled or dispatched. Where tracking is available, the email will include a tracking link or tracking number.

STORE PICKUP

Free pickup is available from our physical store:

De Nieuwe Markt
Oude Kijk in ’t Jatstraat 43
9712 EC Groningen
The Netherlands

Choose “Gratis afhalen in de winkel” during checkout.

Please wait until you receive confirmation that your order is ready before visiting the store. Orders can be collected during our regular opening hours. Bring your order confirmation with you.

If somebody else collects the order on your behalf, we may ask for confirmation that you authorised that person to collect it.

An online order collected from our store remains an online purchase if the purchase agreement was concluded online. The statutory right of withdrawal therefore remains applicable.

DELIVERY ADDRESS

You are responsible for entering a complete and accurate delivery address.

Please check your address carefully before submitting your order. If you notice an error, contact us immediately at info@denieuwemarkt.com. We cannot guarantee that an address can still be changed after an order has entered fulfilment.

If a package cannot be delivered because the customer supplied an incomplete or incorrect address, reasonable additional shipping costs may be charged where permitted by law.

DELIVERY AND RISK

We remain responsible for loss of or damage to your order until you, or a third party designated by you other than the carrier, physically receives it.

This does not apply if you independently arrange a carrier that was not offered by us.

If tracking states that an order was delivered but you have not received it, first check with household members, neighbours and the carrier. If the package still cannot be located, contact us at info@denieuwemarkt.com so that we can investigate.

DAMAGED OR INCORRECT ORDERS

Inspect your order after delivery.

If an item arrives damaged, defective, incomplete or different from what you ordered, contact info@denieuwemarkt.com as soon as reasonably possible. Include your order number, a description of the issue and clear photographs where helpful.

Do not return a damaged or incorrect item before contacting us. We will provide appropriate instructions and cover reasonable return costs where the issue is our responsibility.

CUSTOMS, IMPORT DUTIES AND TAXES

Orders delivered outside the European Union, including orders sent to the United Kingdom, may be subject to customs duties, import VAT, handling fees or other charges imposed by the destination country or carrier.

Unless checkout expressly states that these charges have been prepaid, they are not included in our product prices or shipping rates and must be paid by the recipient.

Customs processing may cause additional delays. De Nieuwe Markt has no control over the amount or timing of charges imposed by customs authorities or carriers.

UNCLAIMED OR REFUSED PACKAGES

If a package is refused or not collected and is subsequently returned to us, contact us to discuss redelivery or cancellation.

Where permitted by law, actual costs arising from an unclaimed or unjustifiably refused delivery may be deducted from the refund. This does not affect your statutory consumer rights.

DELAYS AND EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays caused by circumstances outside our reasonable control, such as severe weather, strikes, transport disruption, customs processing, government measures or carrier network problems.

If a substantial delay occurs, we will take reasonable steps to keep you informed and find an appropriate solution. Your mandatory rights concerning delivery, cancellation and refunds remain applicable.

RETURNS

Information about withdrawing from an online purchase, return costs, return conditions and refunds can be found in our Return and Refund Policy.

CONTACT

For questions about shipping or delivery, contact:

De Nieuwe Markt
Operated by De Ploeg Retail B.V.
Oude Kijk in ’t Jatstraat 43
9712 EC Groningen
The Netherlands.
Email: info@denieuwemarkt.com